FAQ

How long will my order take to deliver?

Your order should take between 5 - 10 business days to arrive at your doorstep.

 

Can I track my order? Where is my tracking code? 

Tracking numbers are allocated to all customers for shipping. 

 

Will I have to pay any customs fees?

We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers responsibility to pay the balance.

 

What are my delivery options?

We currently only offer one standard tracked shipping option, which is free.

   

Where is my order?

You will receive an email with tracking information once your order is dispatched.

 

How do I track my parcel?

You can track your parcel via the email we sent you. If you have not received one yet contact us and we will arrange your tracking.

   

What if I received a faulty item?

If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.